Website DG Recruitment
Customer Service Representative (Turkish Speaking) – Lisbon, Portugal
Job Type: Full-Time
Location: Lisbon, Portugal (On-site)
Industry: BPO | Social Media Support
Contract: 12-month initial contract, extendable
Work Authorization: Must have full right to work in Portugal
Languages Required: Turkish (C1), English (B2 or higher)
Job Summary:
Are you fluent in Turkish and passionate about providing high-quality customer support? Join a fast-growing international team in sunny Lisbon to support influencers and content creators on social media platforms. You’ll handle subscription and technical inquiries, help optimize their use of digital tools, and ensure a smooth customer journey.
Key Responsibilities:
- Assist social media influencers and content creators with account, subscription, and platform-related issues
- Resolve technical problems and provide tool usage guidance
- Perform outbound follow-up calls to clarify information and increase satisfaction
- Identify recurring issues and recommend proactive solutions
- Maintain accurate documentation in internal systems
Ideal Candidate Profile:
- Fluent in Turkish (C1)and strong English communication skills (B2)
- Problem-solving mindset with high attention to detail
- Comfortable working under pressure and meeting service-level deadlines
- Open to night shifts and rotating schedules(24/7 availability)
- Experience in customer service or back-office operations is a plus
- Strong written and verbal communication
Training & Onboarding:
- 10-day paid training(8 hours/day, in English)
- Covers tools, workflows, and platform-specific procedures
- Compensation:€106.80/week (training pay)
Work Schedule:
- 40 hours/week
- 8 hours/day + lunch break
- Rotational shifts, including nights and weekends (24/7 support model)
- Portuguese public holidays observed
Vacation Policy:
- Up to 20 days of paid vacation in the first year (pro-rated)
- 22 days of annual leave after a full calendar year
Compensation Package:
Option A: With Company-Provided Housing
Total Compensation: €1319.39/month
Includes accommodation benefit + gross cash salary (€1119.39)
Option B: Without Company-Provided Housing
Total Compensation: €1411.05/month
100% gross cash salary
✅ Included in Compensation:
- Base salary + Christmas and holiday bonuses (as per Portuguese labor law)
- Meal allowance(paid via meal card – tax-free)
- Private health insurance starting from Day 1
- Access to the on-site cafeteria
Supportive onboarding and multicultural team environment
Mandatory Deductions:
- Social Security: 11%
- Income Tax: Variable, based on national tax rules
Contract Details:
- Trial Period: 1 month (performance and attendance evaluated)
- Initial Term: 12 months, renewable
- Permanent Employment is Possible after 2 years
Why Work in Lisbon?
Lisbon offers one of Europe’s best lifestyles: a vibrant city with a low cost of living, great weather, delicious food, and a thriving international community.